In order to process a purchase in the online shop EL PORTAL DE LAS EXPERIENCIAS S.L. (www.viveunaexperiencia.com), it is essential to accept the following Terms and Conditions:

  1. IDENTIFICATION.

These Terms and Conditions apply on all commercial transactions made through the website www.viveunaexperiencia.com, held by EL PORTAL DE LAS EXPERIENCIAS S.L., with Tax ID Code B93382687 and address at 66, RICARDO SORIANO AVENUE, 29660, Marbella (Malaga). For the purpose of this document, our contact numbers are (+34) 952 924 173 and 608 242 965, and email address info@viveunaexperiencia.com.

  1. INTELLECTUAL AND INDUSTRIAL PROPERTY.

All Rights and Obligations Relating to Intellectual and Industrial Property, without limitation: brands, logos, texts, photographs, images, icons, and so on, as well as graphic design, source code and other software elements contained in the webpage www.viveunaexperiencia.com are property of EL PORTAL DE LAS EXPERIENCIAS S.L., wholesalers or manufacturers.

All products are subject to intellectual and industrial property rights and protected by the Spanish and international law. Without the prior written permission of reliably from EL PORTAL DE LAS EXPERIENCIAS S.L., or, where appropriate, the wholesaler or the rights holder product manufacturer, it is not permitted to use, copy, distribute, reproduce, transmit, manipulate, as well as any other use than normal and necessary for the visit of the page and the use of the services offered. Access to the services provided does not imply by EL PORTAL DE LAS EXPERIENCIAS S.L waiver, total or partial transmission or transfer, derived from intellectual and industrial property rights, or attached to rights of use, alteration, exploitation, reproduction, distribution or public communication of these contents without the prior and express written consent of the respective owners of these rights, without prejudice to the right to display and acquisition of private copying of such contents, provided that this right is exercised according to the principles of good faith and always keep the intellectual and industrial property of the owner of such rights unchanged, being used without commercial purposes and solely for personal information of the user. The liability for the use of materials protected by the rights of intellectual and industrial property will correspond exclusively to the user.

  1. ACTIVITY AND CORPORATE PURPOSE.

EL PORTAL DE LAS EXPERIENCIAS S.L., through its website www.viveunaexperiencia.com, is dedicated to the online promotion and selling of experiences and leisure services.

  1. UPDATE OF THE WEBSITE REFERRED TO HIRING.

EL PORTAL DE LAS EXPERIENCIAS S.L., reserves the right to make modifications and updates to products, prices, promotions and other conditions contained in www.viveunaexperiencia.com. EL PORTAL DE LAS EXPERIENCIAS S.L, within its means, attempts that the information offered on the website is truthful and appears without typographical errors. Where there is an error of typography, oblivious to EL PORTAL DE LAS EXPERIENCIAS S.L., it will be his immediately corrected. If it happens that a customer decides to make a purchase based on an error of this type, EL PORTAL DE LAS EXPERIENCIAS S.L. will inform the user of such error immediately, being both parties able to terminate the purchase, free of charge, provided that the existence of an error is justified.

  1. CONTRACT DURATION AND LANGUAGE. MINIMUM HIRING AGE.

Independently of the different translations of the present Terms and Conditions, the official language of this contract will always be Spanish. The duration of the contract includes all the steps, from the purchase request until the delivery requested to EL PORTAL DE LAS EXPERIENCIAS S.L. and the total payment agreed with the client. By acceptance of the current General Conditions, the client declares that he is of legal age (over 18 years), and possesses the legal capacity necessary to acquire the services offered in www.viveunaexperiencia.com, understanding the General Conditions as a whole.

  1. LEGAL GUARANTEE AND AFTER-SALES SERVICE.

As a consumer, all clients in our Online Shop have, apart from the above mentioned rights, all legal rights under Spanish and European tax rules related to the sales of services. We inform you that these legal rights cannot be affected by the present General Terms and Conditions.

  1. ACCURACY IN THE DESCRIPTION OF GOODS.

Although our commitment is to optimize the accuracy of all information regarding characteristics, qualities, images, etc. of our online products, our company does not guarantee the exact accuracy, reliability or thoroughness of the information, which could be altered by the different browser configurations used to access our online shop. If the customer considers that the purchased product does not correspond to that shown on the catalogue, he will be able to return it according to the steps and terms described (see “Refunds and Cancellations”), without anything to be claimed in damages.

  1. HOW TO BUY.

Through our website you can receive information on all our products. Once inside our web, you will see our products, their characteristics and prices by accessing the different categories presented on the menu on www.viveunaexperiencia.com or in the page “Home”. To choose the desired product, you only need to access the description by clicking on the photograph, price and / or “Read more”. Once inside the description, you can read information about the characteristics of the product. Next, the final price of the chosen product will appear, and you can select day and time. By clicking on “Reserve”, you will add it to the basket that appears below the calendar. After having completed this step, with the product in the basket, you can check the state of your reservation (chosen product, number of units, taxes, subtotal and final purchase), and / or modify its content, as well as “Continue with Purchase”).

On completion of the selection procedure, move on to the following step “Make Purchase”, filling in the required fields. In the following step, the client will be able to fill in a form with his personal data and address. For an appropriate purchase procedure, please fill in the field named “Way of Payment”, and click on “I accept the General Terms and Conditions”, as well as the Shipping and Returns policy.

Please make sure that all your details are correct and finish your purchase by completing the payment according to the chosen way of payment. You will receive the shipping notification.

  1. WAYS OF PAYMENT.

Choose from a wide range of payment methods including: credit/debit card, bank transfer and PayPal. Consult https://www.paypal.com/es/cgi-bin/webscr?cmd=xpt/Marketing/general/NewConsumerWorks-outside to learn about the safe communication procedure of your information. EL PORTAL DE LAS EXPERIENCIAS S.L. is responsible for any transaction through this payment gateway.

  1. SECURITY OF TRANSACTIONS.

www.viveunaexperiencia.com uses security techniques that are widely accepted in the industry such as firewalls, control of access procedures and cryptographic mechanisms with the aim of preventing unauthorised access to data. In order to accomplish these ends, the user/customer hereby consents to the service provider obtaining data for the corresponding authentication of controls of access. All hiring processes or those that involve the introduction of personal data of a sensitive nature, are always transmitted using HTTPS secure communication under security protocol SSL (Secure Sockets Layer), so that no third party has access to information transmitted electronically.

  1. SHIPPING AND DELIVERY.

Once the purchase phase is completed, EL PORTAL DE LAS EXPERIENCIAS S.L. will send the user an email with all the purchase details, indicating inter alia the method of purchase for the Experience. EL PORTAL DE LAS EXPERIENCIAS S.L. will not make residential deliveries. The consumption of the services provided by EL PORTAL DE LAS EXPERIENCIAS S.L. is limited to Spanish territory and the European Union. A purchase confirmation email will be sent to the user in a maximum of 5 working days from the payment. For those orders paid by bank transfer, the period shall be calculated after the confirmation email of the payment made to EL PORTAL DE LAS EXPERIENCIAS S.L. If due to force majeure the user cannot confirm the purchase within the fixed period, EL PORTAL DE LAS EXPERIENCIAS S.L. will inform the user of the new confirmation date as briefly as possible, leaving PORTAL DE LAS EXPERIENCIAS S.L. discharged from the commitment, as indicated in the previous section.

At the time of confirmation, the user shall check that the product corresponds with the quantity and type of the requested product.

Where a discrepancy exists, the user should follow the instructions in section 8 of the present Terms and Conditions.

  1. REFUNDS AND CANCELLATIONS.

Right Of Withdrawal. We inform you that are excluded from the right of withdrawal by the customer, (according to Article 103 on the General Law for the Protection of Consumers and Users, approved by Royal Decree 1/2007, of 16th November):

– All Personalised Products

– The Provision of Services, once the service has been completely executed.

– The provision of sound and/or image files, recordings, or sealed computer programmes that have been unsealed by the user after the delivery.

– The provision of accommodation services for different purposes than those of housing, transport of goods, vehicle rental, meals, or other services related to leisure activities, when the contracts have a fixed date of execution.

– Digital content which is not supplied on a tangible medium.

In that sense, the User will not be able to exercise the right of withdrawal or desisting foreseen in the Article number 103 of the Law 3/2014, of 27th March, when having purchased any service that can be considered included in any of the assumptions above mentioned. In spite of that, when the amount of a purchase could have been charged in a fraudulent way, the User can request the payment cancellation to EL PORTAL DE LAS EXPERIENCIAS S.L., on the condition that a report is presented. The refund will be performed in written form, together with the confirmation of the loss or theft of the card with which the payment was effected.

To exercise his / her right of withdrawal, the user shall contact us via the contact details that appear in the field “Cancellation of Purchases”.

Refund. If the payment was made via bank transfer, the refund in the client’s account will be made as briefly as possible after having received and approved the right of withdrawal by EL PORTAL DE LAS EXPERIENCIAS S.L. If the payment was made with credit card, the refund will be applied on that same card.

Purchase Cancellation. The user may cancel the purchase provided that it has not been processed as a whole. With the purpose of ensuring the cancellation, it is recommended to contact EL PORTAL DE LAS EXPERIENCIAS S.L. immediately by email to info@viveunaexperiencia.com, or by phone (+34) 952 924 173 / 608 242 965.

  1. PERSONAL DATA PROTECTION.

In accordance with the current Organic Data Protection Act 15/1999, EL PORTAL DE LAS EXPERIENCIAS S.L. informs that the personal data from the website users will be incorporated and treated in a computer file belonging to EL PORTAL DE LAS EXPERIENCIAS S.L., with address at 66, RICARDO SORIANO AVENUE, 29660 MARBELLA (MALAGA). This file is duly recorded in the Spanish Data Protection Register, and the data collection purpose is the maintenance of the business relationship between parts. The user can, at any time, exercise the access, rectification, cancellation and opposition of the terms established by the Personal Data Protection Act and the Spanish Royal Decree 1720/2007 from December 21st, directing to EL PORTAL DE LAS EXPERIENCIAS S.L.

Legal Uses of Customers’ Email Addresses. The clients, by purchasing or using our products, could receive promotions or newsletters via email. This service is subject to the Article 21.2 in the Law 34/2002, on Information Society Services and Electronic Commerce, of 3rd November, that authorizes the reception of publicity or business material via email, where a prior contractual relationship exists and similar products or services to those that were hired are advertised.

Nevertheless, all commercial communications that EL PORTAL DE LAS EXPERIENCIAS S.L. sends, will be indentified throughout the reference “advertising” at the beginning of the body of message and will identify EL PORTAL DE LAS EXPERIENCIAS S.L. as responsible of the delivery. Each delivery will provide a free and simple means to the addressee to cease the subscription of commercial communications via email.

  1. APPLICABLE LEGISLATION.

The business transactions made with www.viveunaexperiencia.com are subject to the Spanish Law. Laws describing the subject:

– Law 3/2014, of 27th March, that modifies the text of the General Law for the Protection of Consumers and Users and other complementary laws, approved by Royal Decree 1/2007, of 16th November.

– Spanish Royal Legislative Decree 1/2007, of November 16th, that approved the text of the General Law for the Protection of Consumers and Users and other complementary laws.

– Law 34/2002, of 11th July, of Services of the Information Society and E-commerce, and General Telecommunications Law 32/2003, of 3rd November.

– Law 7/1996, of 15th January, on Retail Trade (Organic Law 2/1996, of 15th January, Complement of Retail Trade, Law 47/2002, of 19th December, after reform of Law 7/1996 and Law 1/2010, of 1st March).

– Law 7/1998 on General Terms and Conditions.

Any other laws that may be imposed.

In the event of a conflict or disagreement on the interpretation or application of these General Terms and Conditions, the Courts and Tribunals will consider such matters as they apply to consumers, where such obligation is placed.

In case the user has his / her address outside Spain, both parts shall submit to the Courts of Malaga, Spain.

RETURNS POLICY :

Generally, In case the User wishes to change an Experience for another or cancel your booking, it will be made free of charge if that change takes place at least 48 hours prior to the use of the Experience. Otherwise, the activity will be considered as enjoyed.

The same will apply if the user does not show the reserved day, date and time.

There are special return conditions on reserves experiences that include hotel nights, as it may cancel the reservation at least a week.

In the event that the total amount of the Experience is superior to the one purchased previously, the user shall pay the difference, and if it were lower, the user would receive that amount. (This process will take place using the same method of payment).

In case the user cannot attend the Experience or activity for causes beyond control (namely adverse weather conditions), this will not cause any prejudice to the user, who can choose another date for the enjoyment of the Experience.

In case of the considered “VIP” Experiences, given their exclusive character, there exist certain especial refund conditions. Therefore, the reservation could not be cancelled except for reasonable or justifiable causes.

The deadlines for returning the amount paid by the user are established to ensure the correct return procedure and different experience without any injury to the user.

For any changes, please contact our customer service office:

(+34) 952 924 173  /  (+34) 608 242 965

Horario: 10:00 a 18:00

e-mail: info@viveunaexperiencia.com