In order to process a purchase in the online shop EL PORTAL DE LAS EXPERIENCIAS S.L. (www.viveunaexperiencia.com), it is essential to accept the following Terms and Conditions:
These Terms and Conditions apply on all commercial transactions made through the website www.viveunaexperiencia.com, held by EL PORTAL DE LAS EXPERIENCIAS S.L., with Tax ID Code B93382687 and address at Urb. El Paraiso, conjunto Benavista. C/ Linsay, bloq. 8, 2º5 c.p. 29688 Estepona (Malaga). For the purpose of this document, our contact numbers are (+34) 952 924 173 and 608 242 965, and email address email@example.com.
- INTELLECTUAL AND INDUSTRIAL PROPERTY.
All Rights and Obligations Relating to Intellectual and Industrial Property, without limitation: brands, logos, texts, photographs, images, icons, and so on, as well as graphic design, source code and other software elements contained in the webpage www.viveunaexperiencia.com are property of EL PORTAL DE LAS EXPERIENCIAS S.L., wholesalers or manufacturers.
All products are subject to intellectual and industrial property rights and protected by the Spanish and international law. Without the prior written permission of reliably from EL PORTAL DE LAS EXPERIENCIAS S.L., or, where appropriate, the wholesaler or the rights holder product manufacturer, it is not permitted to use, copy, distribute, reproduce, transmit, manipulate, as well as any other use than normal and necessary for the visit of the page and the use of the services offered. Access to the services provided does not imply by EL PORTAL DE LAS EXPERIENCIAS S.L waiver, total or partial transmission or transfer, derived from intellectual and industrial property rights, or attached to rights of use, alteration, exploitation, reproduction, distribution or public communication of these contents without the prior and express written consent of the respective owners of these rights, without prejudice to the right to display and acquisition of private copying of such contents, provided that this right is exercised according to the principles of good faith and always keep the intellectual and industrial property of the owner of such rights unchanged, being used without commercial purposes and solely for personal information of the user. The liability for the use of materials protected by the rights of intellectual and industrial property will correspond exclusively to the user.
- ACTIVITY AND CORPORATE PURPOSE.
EL PORTAL DE LAS EXPERIENCIAS S.L., through its website www.viveunaexperiencia.com, is dedicated to the online promotion and selling of experiences and leisure services.
- UPDATE OF THE WEBSITE REFERRED TO HIRING.
EL PORTAL DE LAS EXPERIENCIAS S.L., reserves the right to make modifications and updates to products, prices, promotions and other conditions contained in www.viveunaexperiencia.com. EL PORTAL DE LAS EXPERIENCIAS S.L, within its means, attempts that the information offered on the website is truthful and appears without typographical errors. Where there is an error of typography, oblivious to EL PORTAL DE LAS EXPERIENCIAS S.L., it will be his immediately corrected. If it happens that a customer decides to make a purchase based on an error of this type, EL PORTAL DE LAS EXPERIENCIAS S.L. will inform the user of such error immediately, being both parties able to terminate the purchase, free of charge, provided that the existence of an error is justified.
- CONTRACT DURATION AND LANGUAGE. MINIMUM HIRING AGE.
Independently of the different translations of the present Terms and Conditions, the official language of this contract will always be Spanish. The duration of the contract includes all the steps, from the purchase request until the delivery requested to EL PORTAL DE LAS EXPERIENCIAS S.L. and the total payment agreed with the client. By acceptance of the current General Conditions, the client declares that he is of legal age (over 18 years), and possesses the legal capacity necessary to acquire the services offered in www.viveunaexperiencia.com, understanding the General Conditions as a whole.
- LEGAL GUARANTEE AND AFTER-SALES SERVICE.
As a consumer, all clients in our Online Shop have, apart from the above mentioned rights, all legal rights under Spanish and European tax rules related to the sales of services. We inform you that these legal rights cannot be affected by the present General Terms and Conditions.
- ACCURACY IN THE DESCRIPTION OF GOODS.
Although our commitment is to optimize the accuracy of all information regarding characteristics, qualities, images, etc. of our online products, our company does not guarantee the exact accuracy, reliability or thoroughness of the information, which could be altered by the different browser configurations used to access our online shop. If the customer considers that the purchased product does not correspond to that shown on the catalogue, he will be able to return it according to the steps and terms described (see “Refunds and Cancellations”), without anything to be claimed in damages.
- HOW TO BUY.
Through our website you can receive information on all our products. Once inside our web, you will see our products, their characteristics and prices by accessing the different categories presented on the menu on www.viveunaexperiencia.com or in the page “Home”. To choose the desired product, you only need to access the description by clicking on the photograph, price and / or “Read more”. Once inside the description, you can read information about the characteristics of the product. Next, the final price of the chosen product will appear, and you can select day and time. By clicking on “Reserve”, you will add it to the basket that appears below the calendar. After having completed this step, with the product in the basket, you can check the state of your reservation (chosen product, number of units, taxes, subtotal and final purchase), and / or modify its content, as well as “Continue with Purchase”).
On completion of the selection procedure, move on to the following step “Make Purchase”, filling in the required fields. In the following step, the client will be able to fill in a form with his personal data and address. For an appropriate purchase procedure, please fill in the field named “Way of Payment”, and click on “I accept the General Terms and Conditions”, as well as the Shipping and Returns policy.
Please make sure that all your details are correct and finish your purchase by completing the payment according to the chosen way of payment. You will receive the shipping notification.
- WAYS OF PAYMENT.
Choose from a wide range of payment methods including: credit/debit card, bank transfer and PayPal. Consult https://www.paypal.com/es/cgi-bin/webscr?cmd=xpt/Marketing/general/NewConsumerWorks-outside to learn about the safe communication procedure of your information. EL PORTAL DE LAS EXPERIENCIAS S.L. is responsible for any transaction through this payment gateway.
- SECURITY OF TRANSACTIONS.
www.viveunaexperiencia.com uses security techniques that are widely accepted in the industry such as firewalls, control of access procedures and cryptographic mechanisms with the aim of preventing unauthorised access to data. In order to accomplish these ends, the user/customer hereby consents to the service provider obtaining data for the corresponding authentication of controls of access. All hiring processes or those that involve the introduction of personal data of a sensitive nature, are always transmitted using HTTPS secure communication under security protocol SSL (Secure Sockets Layer), so that no third party has access to information transmitted electronically.
- SHIPPING AND DELIVERY.
Once the purchase phase is completed, EL PORTAL DE LAS EXPERIENCIAS S.L. will send the user an email with all the purchase details, indicating inter alia the method of purchase for the Experience. EL PORTAL DE LAS EXPERIENCIAS S.L. will not make residential deliveries. The consumption of the services provided by EL PORTAL DE LAS EXPERIENCIAS S.L. is limited to Spanish territory and the European Union. A purchase confirmation email will be sent to the user in a maximum of 5 working days from the payment. For those orders paid by bank transfer, the period shall be calculated after the confirmation email of the payment made to EL PORTAL DE LAS EXPERIENCIAS S.L. If due to force majeure the user cannot confirm the purchase within the fixed period, EL PORTAL DE LAS EXPERIENCIAS S.L. will inform the user of the new confirmation date as briefly as possible, leaving PORTAL DE LAS EXPERIENCIAS S.L. discharged from the commitment, as indicated in the previous section.
At the time of confirmation, the user shall check that the product corresponds with the quantity and type of the requested product.
Where a discrepancy exists, the user should follow the instructions in section 8 of the present Terms and Conditions.
- REFUNDS AND CANCELLATIONS.
Right Of Withdrawal. We inform you that are excluded from the right of withdrawal by the customer, (according to Article 103 on the General Law for the Protection of Consumers and Users, approved by Royal Decree 1/2007, of 16th November):
– All Personalised Products
– The Provision of Services, once the service has been completely executed.
– The provision of sound and/or image files, recordings, or sealed computer programmes that have been unsealed by the user after the delivery.
– The provision of accommodation services for different purposes than those of housing, transport of goods, vehicle rental, meals, or other services related to leisure activities, when the contracts have a fixed date of execution.
– Digital content which is not supplied on a tangible medium.
In that sense, the User will not be able to exercise the right of withdrawal or desisting foreseen in the Article number 103 of the Law 3/2014, of 27th March, when having purchased any service that can be considered included in any of the assumptions above mentioned. In spite of that, when the amount of a purchase could have been charged in a fraudulent way, the User can request the payment cancellation to EL PORTAL DE LAS EXPERIENCIAS S.L., on the condition that a report is presented. The refund will be performed in written form, together with the confirmation of the loss or theft of the card with which the payment was effected.
To exercise his / her right of withdrawal, the user shall contact us via the contact details that appear in the field “Cancellation of Purchases”.
Refund. If the payment was made via bank transfer, the refund in the client’s account will be made as briefly as possible after having received and approved the right of withdrawal by EL PORTAL DE LAS EXPERIENCIAS S.L. If the payment was made with credit card, the refund will be applied on that same card.
Purchase Cancellation. The user may cancel the purchase provided that it has not been processed as a whole. With the purpose of ensuring the cancellation, it is recommended to contact EL PORTAL DE LAS EXPERIENCIAS S.L. immediately by email to firstname.lastname@example.org, or by phone (+34) 952 924 173 / 608 242 965.
- PERSONAL DATA PROTECTION.
Data Protection Policy of El Portal de las Experiencias S.L.
1. Who is the person in charge of processing your data?
The person in charge of data processing referring to the different processes regarding the management of our users, clients or suppliers is El Portal de las Experiencias S.L., with registered office at Urb. El Paraiso, conjunto Benavista. C/ Linsay, bloq. 8, 2º5 c.p. 29688 Estepona and CIF B93382687.
For the purposes of our data protection policy, the contact telephone number is [+34] 952 92 41 73 and the contact email is email@example.com
2. What kind of data do we have about you and how have we obtained them?
The categories of personal data that our company deals with its customers and suppliers are:
– Identification data
– Professional data such as job position, skills, etc.
– Postal or electronic addresses
– Commercial information
– Economic and transaction data
In no case do we treat specially protected data.
All the aforementioned data we have obtained or directly from you by sending a contact form or the presentation of a commercial offer, contractual proposal, etc. or through your company to provide identification data and other information necessary to carry out the purpose of the contractual relationship between the parties. It will be an obligation of yours or your company to provide us with the updated data in case of modification.
3. For what purpose do we process your data?
We treat the data provided by interested persons in order to manage different activities derived from specific procedures performed in sales, after sales service, supplier management, quality of services, etc. In this way, we will use your data to carry out some of the following actions:
a) Sending the information requested by the contact form on our website or any other means of contact with our company,
b) Facilitate both potential customers and our customers, offers of products and services of interest,
c) Carry out the administrative, fiscal and accounting management of our clients and / or suppliers,
d) Carry out satisfaction surveys, market studies, etc. in order to be able to offer you the most suitable offers and an optimized service quality, etc.
We will not elaborate commercial profiles based on the information provided and, consequently, we will not make automated decisions about you based on a commercial profile.
4. How long will we keep your data?
The personal data related to individuals linked to potential customers, customers and suppliers that it collects through the different contact and / or information collection forms will be kept as long as the deletion is not requested by the interested party. The data provided by our customers and suppliers will be kept while the commercial relationship between the parties is maintained, respecting in all cases the minimum legal terms of conservation according to the matter.
In any case we will keep your personal data during the period of time that is reasonably necessary taking into account our needs to respond to issues that arise or solve problems, make improvements, activate new services and meet the requirements required by applicable law. This means that we can keep your personal data for a reasonable period of time even after you have stopped using our products or have stopped using this website. After this period, your personal data will be deleted from all systems of our company.
5. What is the basis of legitimacy for the processing of your data?
According to the type of data processing, we summarize in the following the basis of legitimization of said treatment:
Accounting Management: billing management with clients and / or suppliers
Maintenance, development and control of the contractual relationship between the parties
Tax management: application of withholdings, bonuses, etc.
Maintenance, development and control of the contractual relationship between the parties; Compliance with legal obligations
Administrative management: logistics management, warehouse, deliveries to the customer, receipt of goods, etc.
Maintenance, development and control of the contractual relationship between the parties
Marketing: Commercial actions on our products or services directed to our clients or those people who have requested us relative information in the past, including the satisfaction surveys to our clients, the sending of commercial information and news about our services and products, etc. .
Free and unequivocal consent of the interested party (potential clients), we inform you that the withdrawal of this consent cannot condition the execution of the contract between the parties; Legitimate interest of the company in the promotion and commercialization of products or services similar to those obtained or requested by people interested in the past.
Regarding the referenced legitimation base, you are obliged to provide personal data, in the event that you do not provide your personal data, your contract can not be executed, legal obligations or derived from the public powers.
6. To which recipients will your data be communicated?
Our company will never share your personal data with any third company that intends to use them in its direct marketing actions, except in the case that you have expressly authorized us to do so.
We inform you that we can provide your personal data to public administration bodies and competent authorities in those cases that we receive a legal requirement by said authorities or in cases that act in good faith, we consider that such action is reasonably necessary to comply with a judicial process; to answer any claim or legal claim; or to protect the rights of or their clients and the public in general.
We inform you that your data will not be transferred or communicated to third parties being our company the only responsible for their treatment and custody.
7. What are your rights as affected or interested?
Anyone has the right to obtain confirmation about whether we are treating personal data concerning him, or not.
In particular, interested persons can request the right of access to their personal data, as well as receive them in a common format and mechanized reading if the processing is carried out by electronic means (right of portability).
Likewise, interested persons may request the right to rectify inaccurate data or, if appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes that were collected.
In addition, in certain circumstances, the interested parties may request the limitation of the processing of their data, or in certain circumstances and for reasons related to their particular situation, the interested parties may exercise their right to oppose the processing of their data. Our company will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims or in those exceptions established in the applicable regulations.
Likewise, we inform you that you have the right to withdraw your consents granted at any time, without affecting the legality of the treatment based on the prior consent to its withdrawal.
The User is also informed that at any time you can exercise the aforementioned rights by writing to us using the contact information that appears in Section 1, ‘Responsible for treatment’ of this Privacy and Data Protection Policy, enclosing a copy of your ID. You will also have the right to file a claim with the Spanish Data Protection Agency, especially when you have not obtained satisfaction in the exercise of your rights.
Spanish Agency for Data Protection.
C / Jorge Juan, 6
28001 – Madrid
8. Protection of data of the users of the web page.
In accordance with the current Regulation (EU) 2016/679, we inform you that the personal data of the Users of the website will be treated for the activity of the treatment indicated in each form of data collection of our website by the company. Said treatment of your data will be covered in your own consent. By clicking on the “SEND” button, the User consents to the processing of their data by our company.
Also, we inform you that except legal obligation or express consent on your part our company will not give your data to third parties.
Likewise, the User is informed that at any time they can exercise the rights of access, rectification or deletion of data as well as having other rights recognized in this document and regulated in the Regulation (EU) 2016/679, notifying it to El Portal de las Experiencias S.L., e-mail: firstname.lastname@example.org . On the other hand, in accordance with the provisions of Law 34/2002, of July 11, Services of the Information Society and Electronic Commerce, our company is committed not to send advertising through email without having collected before the express authorization of the recipient. The User may oppose the sending of advertising by checking the corresponding box.
9.1 Security Measures
Our company adopts the levels of security required by the European and Spanish regulations in force in data protection taking into account the state of the art, the costs of application and the nature, scope, context and purposes of the described treatment, as well as the risks of probability and variable severity for their rights and freedoms as a person.
9.2 Treatment of minors’ data
Under the RGPD UE 679/2016 and the RD 1720/2007 minors under 14 can give their consent to the contracting of services of the information society, such as registration in a forum, the completion of a form of
- APPLICABLE LEGISLATION.
The business transactions made with www.viveunaexperiencia.com are subject to the Spanish Law. Laws describing the subject:
– Law 3/2014, of 27th March, that modifies the text of the General Law for the Protection of Consumers and Users and other complementary laws, approved by Royal Decree 1/2007, of 16th November.
– Spanish Royal Legislative Decree 1/2007, of November 16th, that approved the text of the General Law for the Protection of Consumers and Users and other complementary laws.
– Law 34/2002, of 11th July, of Services of the Information Society and E-commerce, and General Telecommunications Law 32/2003, of 3rd November.
– Law 7/1996, of 15th January, on Retail Trade (Organic Law 2/1996, of 15th January, Complement of Retail Trade, Law 47/2002, of 19th December, after reform of Law 7/1996 and Law 1/2010, of 1st March).
– Law 7/1998 on General Terms and Conditions.
Any other laws that may be imposed.
In the event of a conflict or disagreement on the interpretation or application of these General Terms and Conditions, the Courts and Tribunals will consider such matters as they apply to consumers, where such obligation is placed.
In case the user has his / her address outside Spain, both parts shall submit to the Courts of Malaga, Spain.
RETURNS POLICY :
Generally, In case the User wishes to change an Experience for another or cancel your booking, it will be made free of charge if that change takes place at least 48 hours prior to the use of the Experience. Otherwise, the activity will be considered as enjoyed.
The same will apply if the user does not show the reserved day, date and time.
There are special return conditions on reserves experiences that include hotel nights, as it may cancel the reservation at least a week.
In the event that the total amount of the Experience is superior to the one purchased previously, the user shall pay the difference, and if it were lower, the user would receive that amount. (This process will take place using the same method of payment).
In case the user cannot attend the Experience or activity for causes beyond control (namely adverse weather conditions), this will not cause any prejudice to the user, who can choose another date for the enjoyment of the Experience.
In case of the considered “VIP” Experiences, given their exclusive character, there exist certain especial refund conditions. Therefore, the reservation could not be cancelled except for reasonable or justifiable causes.
The deadlines for returning the amount paid by the user are established to ensure the correct return procedure and different experience without any injury to the user.
For any changes, please contact our customer service office:
(+34) 952 924 173 / (+34) 608 242 965
Schedule: 10:00 a 18:00